Cancellation policy

Cancellation right
You have the right to cancel this contract within 14 days without a need to specify the grounds. The cancellation period is 14 days from the day on which you or a third party designated by you and who is not the carrier takes possession of the goods.

To exercise your cancellation right, you must inform us (Condair GmbH, Parkring 3, D-85748 Garching, Tel.: +49 89 20 70 08-0, Fax: +49 89 20 70 08-140, e-mail: info@condair.de) of your decision to withdraw from this contract by submitting a clear declaration (e.g. via fax, e-mail, or letter sent by post). You may use the attached sample cancellation form, but this is not obligatory. In order to comply with the cancellation period, it is sufficient that you send notice of your exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation:
If you choose to cancel this contract, we shall refund all payments we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a method of shipping different from the most cost-effective standard delivery offered by us), no later than 14 days from the date on which we have received your notice of cancellation. Unless otherwise explicitly agreed with you, the refund will be issued via the same payment method which you provided for the original transaction; under no circumstances will you be charged fees for processing this refund. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever occurs earlier.

You must send back or hand over the goods to us without delay, no later than 14 days from the day on which you notified us of your cancellation of the contract. The deadline is met if you send the goods before the expiry of the 14-day period.. You shall bear the direct costs of returning the goods.

You can download the sample cancellation form here (PDF file).